Building Connection, Eliminating Friction, and Engineering Performance Beyond the Bot
In an increasingly automated workplace, organizational culture is no longer a "soft" asset; it is a critical part of your organizational infrastructure. While AI can optimize processes, only human-centered leadership can foster the trust, resilience, and problem-solving required to navigate and LEAD complex change.
In an era of technological innovation in today’s workforce, your greatest advantage isn’t your tech stack. It’s your people. This workshop goes beyond just telling you that “Culture is important.” We’ll explore how to build upon that and continuously sustain a Thriving Culture. We’ll talk about the kind of culture that blends the use of innovation AND empathy. Here are some things the Bot can’t fix for you:
- Habit based manager resistance
- Fixing what turnover is doing to your business
- Address how fear is impacting your investment in your employees
This session is designed for leaders who have moved past the "buy-in" phase and are ready to further embed culture as a strategic, measurable engine of ROI. We will provide tactical tools to audit leadership health, reclaim managerial time from low-value oversight, and present a quantitative business case for human-oriented investment to the C-Suite.
Learning Outcomes
- Implement the "Yes, If" Framework for Strategic Agility: Develop a communication protocol to pivot manager resistance into collaborative problem-solving, ensuring that innovation isn't stifled by "gatekeeper" mindsets.
- Quantify the Total Cost of Cultural Friction – The “Turnover Tax”: Move beyond standard turnover metrics to calculate the "Invisible Tax" of high-performing toxic talent and the opportunity cost of lost ideas, providing a dual-layered financial rationale for C-Suite investment.
- Engineer High-Trust Accountability: Develop a "Leadership Integrity Audit" that measures managers on both technical output and cultural contribution. Learn how to recalibrate performance to reward the "Human Skills" that AI cannot replicate—empathy, conflict resolution, and psychological safety—thereby eliminating the "Hidden Friction" that causes top talent to disengage.
Join us as we tackle the three biggest "abort triggers" in company culture: “NO” Managers, C-Suite investment fears, and the ultimate Culture Killer - TRUST.
Meet Your Presenter
Introducing Tom Schin, the high energy owner of Build Better Culture! With over two decades of experience in HR, recruiting, and management under his belt, he's the go-to guru for organizations that want to create stellar workplaces. Tom's all about helping companies build an insanely awesome company culture, skyrocket employee engagement, and level-up their leadership skills to keep their team jammin’. Whether it's nailing communication skills, embracing accountability, mastering the art of hiring like a boss, or defusing conflicts, Tom's got your back.
Tom is the co-host of “This Meeting Should Have Been a Podcast” and is the Immediate Past President of the Capital Region Human Resource Association (CRHRA), a SHRM affiliate, where he led the Board of Directors in delivering learning, networking and collaboration opportunities to their 600+ member community. He currently serves as a Volunteer Leader in his role as Communications Director for SHRM NYS, and has presented at SHRM NYS, DisruptHR, CRHRA, Paylocity Elevate, numerous regional HR associations, Leadership Development, Company Culture, and Employee Engagement initiatives.
LinkedIn: Build Better Culture
